We are looking to hire an IT Help Desk specialist with the below requirements:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Must be familiar with Microsoft products (Outlook, Word, Excel, PowerPoint).
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
Additional to the above, he must have at least a total of 3 years of work experience in the UAE
Requirements
Bachelor's degree in IT.
Benefits
As per company Salary Structure