Retail Operations Manager - Watches & Jewellery - Dubai

Retail Operations Manager - Watches & Jewellery - Dubai
Al Futtaim Private Company LLC, United Arab Emirates

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Feb 25, 2021
Last Date
Mar 25, 2021
Location(s)

Job Description

Key Specific Accountabilities:

Sales & Profitability: Watches, Jewelry and Services

Maximize sales productivity by driving sales KPI’s (Sales per sq ft, ATV, Conversion Rate, Upselling) and through effective use of available commercial information

Analysis of the strengths and weaknesses per store, utilizing the financial Profit & Loss reports and provide corrective action plans

Deploy sales budgets with showrooms on a monthly basis

Manage controllable operating costs within budgetary guidelines

Ensure showroom managers conduct effective communication sessions with their respective teams in regard to sales targets and performance

Identify internal and external commercial opportunities within each showroom

Guide showroom managers to maximize productivity in stores through effective deployment of staff on shop floors

Monitor & manage location wise rosta’s, leaves and store rotations to maximize store and staff productivity

Provide support to showroom managers with accurate replenishment plans & monitor stock allocator executions

Drive brand performance on a monthly basis in each location

Propose Incentive schemes for frontline teams with the objective to motivate teams and boost sales

Retail & Operational Standards

Customer Centricity: Inculcate a culture of Customer Centricity within frontline & reporting teams

Ensure that all stores provide service levels which exceed customers’ expectations & enhances shopping experience

Implement & manage the DSES service standards across all stores, ensure stores consistently achieve 90% plus scores

Drive the non-negotiable sales & customer service standards across store operations

Manage all customer escalations for the company ensuring customer satisfaction at all times

Ensure store teams follow the brand visual merchandising standards across all regional showrooms

Manage & monitor store operations, backend retail administration & standard operating procedures (SOP’s) to maximize operational efficiency

Ensure data capture & e-receipts targets are met at retail level

Ensure showroom managers are aware and adhere to health and safety regulations

Monitor housekeeping standards (shop front and backend areas) to ensure stores project a professional image at all times

Petty Cash Management: Ensure stores are submitting petty cash statements

Repair & maintenance: maintain a month maintenance tracker

Ensure turn-around times are managed for all store repair & maintenance works in co-ordination with FM corporate teams.

Plan and schedule R&M jobs to assigned company staff for visiting stores on regular basis to complete all logged pending repair jobs.

Formulate and implement Showroom Strategies to optimize Sales & Customer Service by new initiatives in staff uniforms, in store music and uniform fragrances

Retail SOP’s: ensure SOP’s are followed strictly across stores without any deviation for green audit reports

Conduct Retail Operations checks on a quarterly basis

People & Performance Management

Develop Retail skills within the team by providing consistent direction, coaching, mentoring and support to achieve stretch targets and take leadership positions

Motivate & Inspire to build Collaborative and High Performing teams

Optimize MPC Planning for Sales & Operational Efficiency, staying within MPC budget for showrooms

Liaison with HRBP for selection and recruitment of fresh & diverse talent in retail operations frontline & back office staff

Retail Trainings - Identify retail training and development needs of Watches, Jewelry, Service frontline & back end retail teams.

Plan Annual Training Calendar in co-ordination with L&D, HRBP and BM’s as per need identified.

Ensure Selling, Customer Service and Brand trainings in conjunction with L&D, HRBP & Brand Managers

Performance management – Manage frontline team performance and provide necessary mentoring & coaching for their development in overall commercial understanding of business key drivers on a regular basis and through quarterly appraisals

Ensure Showroom Managers are fully aware of their performance in relation to company’s performance and have a thorough understanding of their accountabilities and responsibilities

Ensure showroom managers are conducting regular meetings & coaching for respective teams

Growing Together – Share & take open feedback from teams for growing together plans to ensure annual ratings are as per management expectations

Plan team activities for team motivation & team work

Formulate a succession plan, in conjunction with the Management to build a pipeline of highly pote

Job Specification

About You

To be successfully considered for this role, you must demonstrate the following skills and qualifications:

University graduate in business or relevant field

7+ years managerial experience in retail, ideally in Watches industry

Strong retail operations management experience

Strong leadership skills

Financial and business acumen

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Rewards and Benefits

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates
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