Key Specific Accountabilities:
Sales & Profitability: Watches, Jewelry and Services
Maximize sales productivity by driving sales KPI’s (Sales per sq ft, ATV, Conversion Rate, Upselling) and through effective use of available commercial information
Analysis of the strengths and weaknesses per store, utilizing the financial Profit & Loss reports and provide corrective action plans
Deploy sales budgets with showrooms on a monthly basis
Manage controllable operating costs within budgetary guidelines
Ensure showroom managers conduct effective communication sessions with their respective teams in regard to sales targets and performance
Identify internal and external commercial opportunities within each showroom
Guide showroom managers to maximize productivity in stores through effective deployment of staff on shop floors
Monitor & manage location wise rosta’s, leaves and store rotations to maximize store and staff productivity
Provide support to showroom managers with accurate replenishment plans & monitor stock allocator executions
Drive brand performance on a monthly basis in each location
Propose Incentive schemes for frontline teams with the objective to motivate teams and boost sales
Retail & Operational Standards
Customer Centricity: Inculcate a culture of Customer Centricity within frontline & reporting teams
Ensure that all stores provide service levels which exceed customers’ expectations & enhances shopping experience
Implement & manage the DSES service standards across all stores, ensure stores consistently achieve 90% plus scores
Drive the non-negotiable sales & customer service standards across store operations
Manage all customer escalations for the company ensuring customer satisfaction at all times
Ensure store teams follow the brand visual merchandising standards across all regional showrooms
Manage & monitor store operations, backend retail administration & standard operating procedures (SOP’s) to maximize operational efficiency
Ensure data capture & e-receipts targets are met at retail level
Ensure showroom managers are aware and adhere to health and safety regulations
Monitor housekeeping standards (shop front and backend areas) to ensure stores project a professional image at all times
Petty Cash Management: Ensure stores are submitting petty cash statements
Repair & maintenance: maintain a month maintenance tracker
Ensure turn-around times are managed for all store repair & maintenance works in co-ordination with FM corporate teams.
Plan and schedule R&M jobs to assigned company staff for visiting stores on regular basis to complete all logged pending repair jobs.
Formulate and implement Showroom Strategies to optimize Sales & Customer Service by new initiatives in staff uniforms, in store music and uniform fragrances
Retail SOP’s: ensure SOP’s are followed strictly across stores without any deviation for green audit reports
Conduct Retail Operations checks on a quarterly basis
People & Performance Management
Develop Retail skills within the team by providing consistent direction, coaching, mentoring and support to achieve stretch targets and take leadership positions
Motivate & Inspire to build Collaborative and High Performing teams
Optimize MPC Planning for Sales & Operational Efficiency, staying within MPC budget for showrooms
Liaison with HRBP for selection and recruitment of fresh & diverse talent in retail operations frontline & back office staff
Retail Trainings - Identify retail training and development needs of Watches, Jewelry, Service frontline & back end retail teams.
Plan Annual Training Calendar in co-ordination with L&D, HRBP and BM’s as per need identified.
Ensure Selling, Customer Service and Brand trainings in conjunction with L&D, HRBP & Brand Managers
Performance management – Manage frontline team performance and provide necessary mentoring & coaching for their development in overall commercial understanding of business key drivers on a regular basis and through quarterly appraisals
Ensure Showroom Managers are fully aware of their performance in relation to company’s performance and have a thorough understanding of their accountabilities and responsibilities
Ensure showroom managers are conducting regular meetings & coaching for respective teams
Growing Together – Share & take open feedback from teams for growing together plans to ensure annual ratings are as per management expectations
Plan team activities for team motivation & team work
Formulate a succession plan, in conjunction with the Management to build a pipeline of highly pote
About You
To be successfully considered for this role, you must demonstrate the following skills and qualifications:
University graduate in business or relevant field
7+ years managerial experience in retail, ideally in Watches industry
Strong retail operations management experience
Strong leadership skills
Financial and business acumen
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.