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Patient Relations Executive - Healthcare - Dubai Job in United Arab Emirates
Al Futtaim Private Company LLC , United Arab Emirates

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Feb 25, 2021
Last Date
May 24, 2021

Job Description

About the Role

Al Futtaim Group Healthcare is looking for Patient Relations Executive - Healthcare to provide end to end operational support to the patients including but not limited to insurance, appointments & invoicing and general customer service.

As a Patient Relations Executive - Healthcare you will be responsible to provide a multidisciplinary approach to ensure patient care is provided with the best service at all time.

About the Responsibility

You will be responsible for:

Medical Insurance:

Responsible for the accurate flow of medical information and patient data between physicians, patients and third-party payers with the use of accurate code to define diagnostics, treatments and procedures and to enter this information into a the facility’s database using medical coding protocol to produce a statement or claim.

To act as a liaison between the facility and payment parties to investigate the claim, verify its information, and update the database in the instance that a claim is denied by the third-party payer.

Review patient medical records

Communicating with medical billing specialists to ensure treatment codes are accurately received

Submission of claims

Taking timely approval of investigations/ procedures.

Medical Invoicing:

Invoicing the services as per the agreed prices.

Receiving patient treatment codes to use in assembling reimbursement claims

Make sure CPT codes are accurate as per service

Billing patients for medical services

Enter patient information into computer files, and possibly also in paper records

Organize, manage, and sort paperwork (including patients’ charts)

Continue to enter data as patients are subjected to diagnostic tests and receive treatments

Prepare and mail billing statements

Resolve conflicts regarding payments and reimbursements

Investigate and report instances of insurance fraud

Provide information and prepare documents for legal inquiries and litigation

Ensure the confidentiality of patients’ personal information

Perform clerical duties that may include answering the telephone, greeting patients, and sorting mail.

Customer Service:

Provides a high level of customer service to the patients.

Interacts with client with professional and personal manner.

Responds to questions according to regulatory protocols.

Guides flow of clinic traffic and directs clients to open station.

Maintains client schedule at clinics that have pre-scheduled appointment times.

Assists in accurate and legible documentation of clinic forms.

Assures every client is signed in and has completed clinic paperwork.

Check consent/ insurance form for completeness and legibility before the client goes to the Registered Nurse for services.

Communicates effectively with client regarding the information that is needed.

Responds to urgent customer needs in a timely and professional manner.

Makes recommendations and implements process improvements.

Participates in fostering a safe workplace.

Participates in employee job safety analysis to eliminate hazards and prevent accidents.

Cash Handling:

Manage up-to-date clinic income records by sending and receiving bank checks and documenting all relevant transactions.

Receives and reconciles cash, checks or credit card for payment and issues receipts as required

Handles cash box as needed. • Accurately makes change when needed. • Responsible for cash box during clinic and transfers money to accounts department at end of clinic for deposit

Handle all payments to clinic suppliers and accurately enter daily payment activities (credit, insurance, cash, check, payment for previous visit) into software management system

Counts and reconciles money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and notifies supervisor if any discrepancy is found

Transfer income activities to the financial system on a daily basis

Create daily, weekly, and monthly reports from clinic financial data

Obtains valid authorization for all credit card payments

In the event a refund is being requested, initiates checking the system for delinquent accounts or outstanding balance, suggests to apply payment of refund against outstanding balances before processing any refunds

If a refund is necessary, ensures all appropriate documents and signatures are obtained, and refunds are entered in the system

Maintains general knowledge of cash handling and controls and complies to cash handling policies and procedures

Calculates total amounts received and reconciles with supervisor at the end of each shift before closing cash drawers

Liaise and support other members of the multi-disciplinary team and other agencies relating to patient care, maintaining good communication channels.

Be aware of safe guarding policies, both local and national, and implement such policies should it become necessary.

Job Specification

About the Requirements

Minimum Qualifications and Knowledge:

Graduate Degree in any stream.

Experience in all or any area of Insurance, Cash Handling, Customer Service & Invoicing.

Fluency in English (speak, read and write).

Arabic speaking skills will be an added advantage.

Excellent Computer Literacy skills is required.

Minimum Experience:

Minimum 2 experience in a similar role.

Job-Specific Skills:

Have knowledge to undertake the below mentioned multidisciplinary tasks;

Medical Insurance Coding

Medical Invoicing

Cash Handling

Customer relations

Behavioural Competencies:

Excellent presentation and analytical skills

Exceptional written and oral communication skills

Good decision making skills

Strong operational thinking skills

Critical Thinking

Conflict Management

Ability to read fine print at times.


Customer service skills to include; diplomacy, patience, problem solving with a range of clientele.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates