Program Manager
Ookla, United Arab Emirates

Ready to challenge yourself to dive deep and think big? Ookla, the company behind Speedtest and Downdetector, is a team of passionate individuals who have turned clever ideas into unique products and a thriving business. Globally, millions of tests are performed every day across the Speedtest ecosystem on the web, desktop and mobile apps, embedded in routers and deployed in thousands of servers. With all that usage comes countless ways to dissect and analyze our data to help make the internet better, faster and more accessible for everyone. If you crave the chance to do your best work in a flexible work environment where we value individuality and fun as much as we value talent, we want to hear from you.

We are looking for an independent, hands-on, data-minded Program Manager to help us support the Brand Licensing segment of our business. The Brand Licensing team works together closely to develop and deliver the Speedtest Awards and Marketing Rights programs. This position will report to the Brand Licensing Program Director in Seattle and will work closely with our clients in the Middle East and APAC region. They will help facilitate the Speedtest Awards program, and will also act as the primary liaison between clients and our Brand Licensing team whenever clients make public marketing claims backed by Ookla data.

The Brand Licensing Program Manager will need to be exceptionally flexible and have a demonstrated ability to solve a wide range of complex technical and business challenges. The ideal candidate will possess an uncanny ability to multi-task and independently prioritize their time to maximize business and customer benefit. They will be able to interact effectively across a wide range of functional roles and problem spaces, and will possess tremendous attention to detail. They will be able to work in an extremely fast paced, highly ambiguous, rapidly evolving environment. The ideal candidate can communicate effectively with technical and non-technical people across multiple geographies, and enjoys developing positive customer relationships.

We are people first, employees second at Ookla, and we know there is no one perfect path to any job. If you’re excited about the work we’re doing and think you have a creative new approach, please apply whether or not your experience matches the job description. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report here].

This position will serve as the primary point of contact to marketing claims and awards clients in the Middle East and APAC region.

Marketing Claims:

• Support clients in all phases of the claims process, including onboarding, claim guidance, and claim approvals.
• Proactively review market data to help determine the types of claims that clients could make.
• Approve marketing materials submitted by clients for adherence with our guidelines.

Awards:

• Coordinate and manage the award delivery process, including:
  • Coordinate with our engineering and development teams to create and deliver web pages related to the award.
  • Work with designers to customize award collateral.
  • Create and manage award reports for winners in their markets.
  • Manage delivery of award assets and organization of client assets.

Cross-Functional:

• Work alongside the sales and support team in EMEA to answer questions and provide support, as needed, on awards and marketing-related inquiries.
• Work alongside the Enterprise Product, Marketing and Data teams to highlight process improvements.
• Collaborate with other program and product team members to bring new claims and awards to market.
• Verify information about ISPs and mobile carriers worldwide.
• Assist with light data cleanup and maintenance of database records.
• Organize and archive brand use cases from clients.
• Assist Content team in creating brand case studies the sales team can use for current/prospective client meeting.

Requirements

The heading says requirements but we’re looking for the right person not the exact list. If your life experience prepares you for similar challenges, we’d like to hear from you.

• At least 5 years experience in project and/or program management with exposure to product development
• Superior written and communication skills
• Strong attention to detail with good analytical skills
• Ability to identify and drive process improvements
• Bachelor’s degree or equivalent experience required, master’s degree preferred
• Experience with database tools, like MySQL and Tableau, a plus
• Web publishing experie

Job Rewards and Benefits