IT Executive - IKEA Service Office - Dubai, UAE Job in United Arab Emirates
Al Futtaim Private Company LLC , United Arab Emirates

KEY ROLE SPECIFIC ACCOUNTABILITIES:

IT Tools (Multi-Channel) & Business Processes

Responsible for the store’s Master Version Microsoft Navision, QlikSense, Microsoft CRM & IKEA IT infrastructure.

Managing the ERP systems for efficiently operating the business processes with well-maintained IXP/EDDA data.

Implement necessary Master Version upgrades (Service packs & Hot Fixes) in coordination with the Regional IT team

Coordinating all local technical upgrades and implementations across the stores and their standardization for increased efficiency.

Ensure all current systems and infrastructure is managed day to day, including servers and services.

Database administration for store systems including integrated data flow to regional systems

Project Management

Will be part of the new store buildup team to set up the full store infrastructure in coordination with Regional IKEA & AFG’ team

Responsible for the new store project management – IT Infrastructure, telecommunication, Navision & LS Retail implementation, Extended LAN and IKEA Tools, Digital TV Solution, CCTV, Visitor Counting, DOMS,IP Telephony, as per IIS B.V recommended standard IT Platform.

Responsible for rolling-out any IT tools launched by Inter-IKEA for existing & upcoming stores; in coordination with Regional IT Project Manager

Business Support / Contingency

User access & authorization management in MV apps

Provide 24hr assistance when required for the retail support functions (x3 stores, x1 cocp) & external warehouse operations.

Manage & maintain all data replication/integration modules for data consistency across the MV platform

Coordinate with IKEA IT(Sweden) on all IKEA Systems - EDI (IXP) – Supply chain, PTAG plus, IKEA Toolbox, Home Planner (IHP2),IRW,XLAN,e-com,etc.

PERSON SPECIFIC:

Minimum Qualifications and Knowledge:

Degree in Information Technology or equivalent qualification

Minimum Experience:

Fresh graduate up to 2 years’ experience in the IT field, preferably in the retail sector

Experience in Microsoft Dynamics Navision 2013 onwards is preferred.

Be able to solve technical and software problems and apply preventive actions

Have IT security awareness

Strong team player and good communication

Flexible with time and willingness to support/attend calls outside office hours (if needed)

Job-Specific Skills:

IT Project Management

Change Management,

ERP or Retail Systems Knowledge & POS

Excellent communication skills

Behavioral Competencies:

Customer Focus

Individual Accountability

Continuous Improvement

Teamwork

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