Regional Operations Manager - Fashion - Al Futtaim Retail - Dubai, UAE
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Come join us to live well, work better, and be the best.
About the Role
You will lead a team of Operations Managers/Area Manager/Brand Champions to oversee and manage all aspects of store operations, establishing high levels of in-store standards; customer care & service and effectively managing all budgeted
resources to secure agreed growth and profitability targets. You will be accountable to drive the sales budget and profitability strategy set by the Fashion Regional Office. You will closely work with Planning manager in budgeting process and agree on targets for the business. Based on the agreed targets,you will work collaboratively with other market’s Operations manager, Area Manager and Brand champions to deliver the same. You will lead and define the operational plan for the stores and monitor adherence to the plan so as to achieve the agreed budgets.
Key Specific Accountabilities
Store & Operations
Oversee all aspects of store operations and ensure consistent delivery of high instore standards in all markets. This will include store coverage, customer feedback, merchandising standards, regular trainings and implementation of in-store
activities and promotions etc.
Receive regular reports from Operations Managers about sales performance and trading related issues with the objective of giving specific feedback to Head of Fashion on periodic level (daily, weekly, monthly)
Control operating costs and expenses,responding to market dynamics, achieving customer service standards and targets & implementing corrective action when and where required.
Ensure all store PO’s for non-merchandise and utility bills, telephone bills are paid on time to avoid disconnection.
Marketing
Ensure local marketing activity is implemented for all GCC locations and that all competitor activity is monitored and reported on.
Drive the trade calendar by working with respective team members and initiating meetings well in advance to ensure the smooth launch of each promotion.
Utilise all feedback from corporate level initiatives to respond to customer feedback and brand perceptions
Stock Management
Agree with the planning team store stock holding targets.
Ensure that product ranges are correctly displayed in-store and that there is good communication between the buying team and stores.
Provide timely and detailed feedback on both over-stocks and shortages to the planning manager.
Inventory Management
Supervise and ensure that stores adhere to agreed store stock holding targets, inventory levels and the correct procedures relating to product handling.
Ensure that all processes & methods for scanning, storing and the delivery of merchandise are followed.
Review and suggest process improvements to Head of Fashion where required, with the objective of minimizing shrinkage through poor handling and stock loss.
Drive the clearance of aged inventory and keep it under control.
Human Resource Management
Work closely with the HR Business Partner to implement the defined recruitment and staffing plan for all stores as per the agreed manpower budget.
Ensure that staffing requirements for peak trading are adequately planned.
Review the development needs of staff and store management and ensure training plans are implemented.
Perform interim and annual appraisals as required
New Store Deveopment, Refurbishment & Development
Supervise and co-ordinate all aspects of new store openings and refurbishments ensuring that agreed standards are achieved, municipality regulations are adhered to, budgets are met and the project plan is prepared with timescales completed
Ensure that the project runs on schedule, in line with agreedspecifications and that progress is monitored.
Identify and discuss with Head of Fashion opportunities and locations for new & existing stores.
Coordinate with respective team for any lease renewal and work closely with finance on the same.
Communication
Prepare feedback and present reports to the management team regarding sales and margin performance of stores, marketing information and analysis of opportunities as well contributing to the development of short- & long-term strategies for the brand.
Work and implement a robust engagement plan for the front liners
Conduct weekly/Monthly/quarterly manager’s meeting
Job Specification
About You
To be successfully considered this role, you must demonstrate the following skills and qualifications:
University graduate or Post-graduate degree in management/retail management would be an advantage
5+ years of regional management experience in the MENA region, with 3 years of experience in managing store operations
Previously managed multiple brands with at least 100 stores
Strong presentation, listening, verbal and written communication skills
Good computer skills (Outlook, Excel, Power point, Project). SAP will be an advantage
Point of sale experience
Brand awareness and market penetration
Achievement of business
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