Regional Account Manager - Hertz - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Regional Account Manager- B2B
Job Purpose:
The purpose of this role is to have an individual responsible to improve the company’s market position and achieve financial growth through recruiting, mentoring and cultivating a best in class business development team.
This role also helps define long-term organizational strategic goals, builds senior level key customer relationships, identifies new business opportunities and maintains extensive knowledge of the industry.
Key Responsibilities:
Deliver against all sales revenue and profit targets for Corporate Lease, Al Futtaim Finance Lending and Brokerage Business:
Responsible to devise strategies and techniques necessary to achieve the targets for all products assigned to the region
Building and maintaining profitable relationships with key customers
Support the Business Head in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded
Encourage high-sales and good customer service practices
Promote the brand by maintaining and developing the corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities on-line and off-line
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Build, develop and lead best in class business Sales Team:
Maintains front line sales staff by recruiting, selecting, orienting and training employees
Ensure delivering the desired results for the business. Track performances and implement periodic reporting procedures for the team.
Motivating team members to work as a single unit and develop lucrative incentive schemes to ensure the team delivers to their full potential.
Develop the prospecting strategies through developing own prospect base by networking, cold calling or other means of generating interest from potential clients.
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Display positive attitude and lead by example to build excellent working relationships with internal customers across the business and Al Futtaim Group:
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Ensure synergies are formed between all customer touch points varying from customer service team, credit team and public relations team.
Work closely with credit and collections team to minimum debt and fraud.
Build high levels of customer satisfaction:
Build strong and effective account management relationships with all customers by implementing best account management practices.
Develop relationship with existing client base and ensure the full Financing & Insurance Hertz product spectrum is introduced to all customers
Plan and implement customer retention plans
Job Specification
Qualifications, Experience & Skills:
Reporting into the Head of B2B Business, you will be able to provide demonstrable experience of the following:
Seven or more years of experience in SME Banking, Leasing or a related field
Evidence of proven prospect database development and sales achievements
Evidence of sales through multi-level decision makers
Market awareness and understanding of the challenges of customers and competitors
Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
Ability to lead and work within a team
You will also have the following:
Bachelor’s in business administration, marketing or a related field
Excellent verbal and written communication skills
Arabic communication skills a definite advantage
Sales and Business Development background
Exceptional organization skills and a strong work ethic
KGM
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