Coordinator Logistics Operations
Talabat, United Arab Emirates
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
We are looking for an operation coordinator with a good logistics background to pursue scaling our multifaceted and dynamic restaurant operations. You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and our Talabat GO service by improving restaurant performance of the full estate of our verticals and convenience vendors.
What’s on Your Plate?
Restaurant Training including installation of Talabat system at partner locations
Ensures & improves the restaurant's operation and increase the order acceptance rate, reduce vendor delay
Implement new configurations to support operations
Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner
Identify causes of operational issues as well as symptoms, diagnosis, and cure
Collaborative problem solving with many different stakeholders in the business:, Account management, Driver operations, Customer Service, etc
Restaurant Performance Data Analysis & Reporting
Scheduling and carrying out training with new and existing restaurant partners, troubleshooting and Tech Replacement
Job Specification
What did we Order?
Bachelor’s Degree
3-4 years’ experience in operations or logistics. food/grocery tech industry is highly desirable
The ability to quickly adapt to new environment and systems so you can hit the ground running
A highly organized and detail-oriented with an analytical mindset
Advanced Excel and Data Interpretation Skills
Strong communication skills, both written and verbal