Operations Supervisor
Amazon, United Arab Emirates

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

To help us maintain our high standards of service, we are seeking an experienced and accomplished Operations Supervisor, to drive both innovation and execution in our busy Transportation network.

Please note that this role is not virtual. Location in Abu Dhabi to be confirmed.

Your responsibilities:

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.

You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
You will be expected to interview candidates for associate roles.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.

You are expected to be flexible to work in different shifts and to do overtime when needed.

Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

BASIC QUALIFICATIONS

· You possess excellent communication skills, both written and verbal,
· You will be dedicated to meeting and exceeding ambitious production goals.
· Demonstrable strong problem solving and analytical skills who can dive deep efficiently, detect the root cause and provide the corrective actions.
· Be Customer Obsessed; always mindful of our key objective to provide exceptional service to our customers,
· Ready to Learn and Be Curious: you’re willing to train and learn new skills,
· You Deliver Results, are able to handle both long and short-term multiple tasks, and demonstrate Bias for Action while working in a fast paced, occasionally ambiguous environment with conflicting priorities and requests,
· You demonstrate keen attention to detail, initiative and proactivity, and Insist upon the Highest Standards at all times. Comfortable challenging the status quo, you are always looking for ways to continuously improve and optimize processes.
· A solid understanding of Excel and its application

PREFERRED QUALIFICATIONS

· Bachelor's degree in Business or STEM.
· A strong understanding of logistics operations would be beneficial to your application,
· Able to work with KPIs and metrics, being able to analyze large data sets to understand trends and look for root causes,
· Be familiar with 5 whys analysis
· Experience in fast paced environment such as peak business periods in logistics
· Fluent in English, both spoken and written.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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