Store Incharge - Watches - AF Watches & Jewellery - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
About the Role
You are accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. You are responsible for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly Motivated & Performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (Attend minimum 2 self-development programs).
Key Specific Responsibilities:
Customer Experience / Sales
Responsible for high standards of customer service standards in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.
Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising is approved by Store Manager, and made in consultation with visual merchandising team to support the campaign with minimal disruption during regular store hours; suitable manpower planning done by department managers; and stock planning is done to effectively support expected demands.
Drive Sales & Profitability
Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product/ range from various departments; monitor progress through weekly meetings, and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved.
Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion
Creates and executes strategies to maximize store sales and control expenses.
Operational Effectiveness
Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
Executes and complies with all company policies and store procedures
Work closely with the Operations Manager and Department Managers in ensuring smooth store operation by ensuring all standards relating to merchandising are implemented and followed to maintain brand integrity; company policies regarding store operations are adhered to; facilities provide to visitors are in place; high risk areas identified and requisite measures taken to reduce shrinkage; cost saving measures are regularly investigated to control wasteful expenditure and minimize operating costs; with the objective of meeting desired retailing standards at cost effective levels.
Team Management
Maintain motivated store team, use positive reinforcement to encourage continued improvement - Ensure consistent Staff Performance & development by coaching, counselling, disciplining; planning, monitoring, and appraising performance results - Oversee & Monitor all Cashiering activities (daily cash/ credit reconciliations/ bank deposits/ down payments and sales orders) - Responsible for role delivery and development of Second Incharge. Manage team Annual leave plans keeping in mind business needs and seasonal & promotional peak periods.
Ensure retail back office co-ordinator is informed & updated on all leaves & comp offs etc for proper records.
Self-Development
Maintain professional and technical knowledge by attending product training workshops and training programs
People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.
Job Specification
About You
You have a passion for selling Watches and enjoy working in a fast-paced and complex environment.
To be successfully considered for this role, you must demonstrate the following skills and qualifications:
High School Graduate
5 years in similar role
Minimum two years Assistant Store Manager experience
Proven track record for driving sales and profit results
Strong background in Watches
Must have experience in selling & handling large accounts.
Strong experience in developing and maintaining marketing strategies
Strong understanding of customer and market dynamics and requirements
Fluency in Written and spoken English
Proficient in using MS Word, Excel, Power Point, SAP & email etiquette
Training and developing experience
Leadership skills
Initiative
Sales Driven
Team player
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
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