Helpdesk Administrator II

Helpdesk Administrator II
Talabat, United Arab Emirates

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Mar 22, 2021
Last Date
Apr 22, 2021
Location(s)

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Be a part of Talabat IT Helpdesk team and provide IT technical support to the internal users.

What's on Your Plate? (Core Responsibilities):

Analyse user requirements and troubleshoot desktop and user end problems.

Act as a Tier-1 Support for IT related issues register in IT helpdesk

Installation and troubleshooting of desktops, laptops and IP Phones

Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.

Liaise with the vendors and other IT personnel for problem resolution.

Highly involve in on/off boarding of employees, setup the machines, required software and all the related setups.

Awareness of IT security best practices

Awareness of network and system structures

2 -4 years of experience in Helpdesk environment.

Work in the shifts (As needed)

The following experience is relevant to us

User support

Desktop and laptop support

IP Phone support

Job Specification

Benefits:

Working within Talabat means access to world’s leading perks and benefits, including:

Dynamic & innovative environment

Building the fastest growing, largest and most valuable network of online food ordering services in the world

Working with diverse, cross-cultural teams from over 55 nationalities

Developer Exchange Programs with other DH entities

Company events, hackathons, cultural and sports events

Fresh fruit, cereal, beverages, tea and coffee

Comprehensive healthcare as well as subsidized gym membership and parking

Relocation package (if required)

Competitive salary

Job Rewards and Benefits

Talabat

Food & Beverages - Rawalpindi, Pakistan
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