National Used Car Sales Manager - Trading Enterprises - Al Futtaim - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
National Used Car Sales Manager - Trading Enterprises | Al Futtaim | Dubai
Job Purpose:
The National Used Car Sales Manager is primarily responsible for the ownership and control of the Trading Enterprises Pre Owned strategy and operations of the entire UAE Business and target delivery.
Job Context:
This role reports to Managing Director – Trading Enterprises. The job holder must be a seasoned automotive professional with experience in Used Car Sales & Buying and the Gulf market. The financial risk of Pre-Owned Cars is such that the job holder must have the ability to control process without losing entrepreneurial flair. Multi-site management skills are essential, as is the ability to develop relationships and influence multiple stakeholders. The job is results focused and a high level of numeracy interpretation and accurate forecasting is required. The job holder must understand the customer journey and develop people, showrooms and process that ensures customer satisfaction.
Key Responsibilities:
Development and rollout of CPOV commercial programmes for all brands ensuring consistent approach is applied and best practices can be shared.
Development, rollout and maintenance of CPOV presentation standards including also the digital visibility for all brands ensuring consistent approach is applied and best practices can be shared.
Planning and setting sales targets for the team as well as driving the used KPIs of various teams and encouraging them to meet their set targets, take up evaluations and on refurbishments, working through Dealer Principals manage on-going performance management and liaising with Automall to drive KPIs and provide brand guidelines of purchasing
Responsible for stock management, including, but not limited to, reconditioning costs, stock mix and volumes per location, trade-in penetration and ageing stock.
Complete regular site visits to coach and develop sales executives. Review individual performance and develop and document action plans for continual improvement with follow-ups to ensure improvements achieved, amending action plans where necessary. Ensure all trainings are completed on time and any additional training is requested.
Compiling comprehensive reports that give transparency to the health of the business and provide analysis plus recommendations for improvements to General Manager.
Management of the used car purchase admin team as well as coordination with Dealer Principals, Automall and Aftersales to ensure effective collaboration and utilisation of matrix reports in Sales, Buying and Estimation
Optimisation of buy-back returns including turn around times, 3rd party inspection (CarSwitch), chargebacks negotiation per lot and rejection and approval decisions of returned units. Also part of process for calculating and approving Residual Values.
Liaison and coordination with Centres of Excellence to share requested information and reporting as well as proactively engage with them to rollout best practices into Trading Enterprises and share learnings or successful initiatives from Trading Enterprises
Customer service and satisfaction levels are managed through strict adherence to sales process, comprehensive customer follow-up and continual improvement, based on customer feedback
Job Specification
Minimum Qualifications and Knowledge:
Strong knowledge of Used Car Sales & Buying process, F&I, structure, systems and methodology
Understanding of Auto Sales Processes (dealer level UAE)
Insurance product and process understanding
Understands how leasing companies operate
Understands how trading and auctions operate
Key Performance Indicators of Used Car Management
Minimum Experience:
Pre-Owned multi-site management
Showroom experience including strong understanding of CRM systems and wing to wing sales process
Automotive Experience within Franchised environment
Previous Pre-Owned Sales & Buying Management experience a MUST