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Service Advisor - Honda - Trading Enterprises - Abu Dhabi Job in United Arab Emirates
Al Futtaim Private Company LLC , United Arab Emirates

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Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Apr 1, 2021
Last Date
Jun 30, 2021
Location(s)

Job Description

Service Advisor – Honda | Trading Enterprises | Abu Dhabi

About the Position:

We are currently looking for technically competent & performance driven Service Advisor to work with our Honda team in Abu Dhabi. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

As part of our Service team, your key responsibilities are as follows:

Attend promptly and greet with a smile

Ask Question and record customer requests without delay

Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.

Empathize and clarify customer requests.

Ensure adequate number of Repair Order as per the business flow.

Ensure proper explanation of the content of work in detail

Check workshop situation and promise delivery time.

Ensure providing proper cost estimate and delivery time to Customer.

Ensure keeping promised time to customers

Check and ensure accordance of invoice and work performed.

Inform customer after work completion and agree pick up time.

Clear explanation of the job done and invoice and guide to the cashier.

Deliver the vehicle in person

Ensure achievement of given revenue targets

Promotion of value added services

Obtain high standards of Customer Service Values.

Resolution of Customer concerns at the earliest time and ensures satisfaction.

Ensure Completion of dealer certification requirements.

Prepare and enroll for Skill Contest events

Job Specification

About You:

The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred!

REF-AN

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates