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Operations Manager Job in United Arab Emirates
Talabat , United Arab Emirates

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Apr 9, 2021
Last Date
Jul 30, 2021

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Assist the top-management in developing operations strategy for effectively scaling the operations. You will be a liaison between the strategy team and implementation team.

Design new processes, optimise existing processes for smooth functioning of the logistics department.

Lead all operation related matters which are common across all the cities.

Responsible for the country's rider happiness index, attrition rate and compliance rate.

Set up SOPs, policies and tools for safety / compliance of riders and vendors.

You will proactively collect feedback and will be responsible for tweaking processes to make them scalable and traceable.

Establish and implement mechanisms to ensure cross-functional alignment and clear escalation mechanisms.

Help with coordination of country level marketing and sales campaigns.

Coordinate with country logistics head on expansion, special projects and new initiatives.

Provide weekly updates to country management on projects & performance progress.

Job Specification

What did we order?

Bachelor's Degree, MBA is a plus.

5-8 years of experience in food/grocery tech industry is highly preferred.

Extensive experience in Data Analytics.

Strong communication skills, both written and verbal. Urdu is a must, Arabic is a plus.

People management skills: Experience of managing bigger group of people.

Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.

Ability to analyze data and derive insights from comprehensive data reports.

Ability to deal with ambiguity, work under pressure, handle stress.


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