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Vendor Engagement Senior Specialist Job in United Arab Emirates
Talabat , United Arab Emirates

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Apr 9, 2021
Last Date
Jul 30, 2021

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

What's on our plate?
The main goal of learning and development specialist is to find scalable ways to engage and upskill partners through the following levers:

Education: Identify partner knowledge gaps, lead creation of vendor training material and programs using different mediums, monitor and evaluate effectiveness of training

Communication: Streamline and standardize vendor communication processes across market, find creative ways to use communications to drive engagement, monitor and evaluate effectiveness of communications and optimize performance per channel.

Insights: Continuously gather partner feedback through interviews, surveys, field research, and data, Share insights cross functionally to drive the mindset and create direction for “winning vendors hearts” across the organization

Daily Activities:

Finding scalable solutions and tools to educate vendors and drive adoption of self-service tools

Working with different cross functional teams to gather updates, or gather content for vendor education

Building processes from scratch (a lot of the areas this specialist covers have not been previously worked on)

Stakeholder management and reliance on other functions to get work done (Most of the work for vendor engagement is fully reliant on other functions, i.e. content creation for university, or gathering updates for each function)

Conducting vendor interviews and surveys on various topic, and presenting feedback to stakeholders

Looking at data on self-service adoption, and communications engagement, and making recommendations for improvement accordingly

Job Specification

What did we order?

4+ years ideally in vendor education/ training.

Experienced calibers in account management , project management & program management are also welcomed to apply.

Strong communication skills with preferred experience in content creation or communication Project management capabilities, Graphic skills are a plus, basic analytical skills.

Fluent in English & Arabic.


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