Digital Media Coordinator - Fashion - Dubai, UAE

Digital Media Coordinator - Fashion - Dubai, UAE
Al Futtaim Private Company LLC, United Arab Emirates

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Apr 12, 2021
Last Date
May 12, 2021
Location(s)

Job Description

Digital Media Coordinator | Al Futtaim – Retail | Dubai

About the Role:

The job holder will be responsible to drive the e-com business on Fashion e-com platforms. The role will drive commercial & digital marketing plans for Fashion online platforms including websites – Kiabi, Muudha, Style2door, Tedbaker launch this year

The job holder will be responsible for collaborating with cross functional partners to manage all aspects of the eCommerce business including business planning, content strategy, promotional campaigns, website design, user experience, customer service, web analytics and technologies.

Key Responsibilities:

Strategic Ecommerce Plan

  • Oversee all aspects of strategic ecommerce plan including delivery of topline sales. Combine expertise in sales, marketing, technology and management to deliver a superior brand and shopping experience for all customers.

Digital Development

  • Manage relationship with UX/UI Digital development team to enhance overall user experience, including site navigation, content development, checkout funnel, reporting and promotional campaigns

Planning & Execution of Ecommerce Strategy

  • Be a key component in developing the effective planning and execution of an ecommerce strategy, working cross-functionally with stakeholders to ensure QA and timely publishing of all web content.

Develop and execute Ecommerce solutions

  • Develop and execute creative ecommerce solutions for new and existing markets.

Integrated campaigns

  • Direct external/internal agency to deliver integrated campaigns that will deliver an increase in conversion rates, overall order size and managing margin performance across a variety of product lines.

Management of Internet Marketing solutions, social media integration, SEOs

  • Manage Internet marketing solutions, social media integration, SEO and other monitoring methodologies and analytics.

Forecasting

  • Manage, devise forecasts and demand for all online trading events and BAU.

Promotional plan & drive awareness

  • Work closely with Marketing and Buying to formulate the promotional plan and awareness drive.

Innovation & process optimization

  • Provide innovation and process optimization initiatives such as implementing ecommerce software and other industry best practices.
  • Be confident with launching full ecommerce solution in new markets.

E-commerce / Website Management

  • Oversee Muudha.com day-to-day operations.
  • Oversee Kiabi.ae day-to-day operations – category listing, merchandising, PLP / CLP creation & etc.
  • Oversee Kiabi Amazon Seller account / coordinate with stores
  • Manages and monitor all product launches, new arrivals, seasonal launches (holiday collection, Ramadan Collection, etc.), Price updating, special promotions etc.
  • Align website content, social media contents with marketing & promotional calendars from the brand.
  • Manage all product contents and data including product description, images and merchandising it on the site.
  • KPI reporting, daily review of sales, margin, monthly sales, traffic, conversion to planning team.
  • Monitoring and reporting on sales performance, recommending improvements (promotions, discounts / Campaigns) that will grow sales and margin where opportunities arise to brand team/ Planning team.
  • Updating the website / banner refresh, CLP & PLP’s.

Customer Service / Medallia VOC / WhatsApp Business

  • Provide on-going customer service support through online and phone platforms, manage customer correspondence across various mediums – calls, emails, WhatsApp etc.
  • Identify and assess customers' needs, item inquiries, checking item availability in-stores etc.
  • Build sustainable relationships of trust through open, sincere and interactive communication.
  • Going the extra mile to engage clients, ensuring client satisfaction.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution –MUUDHA & KIABI VOC / MEDALLIA
  • Resolve customer complaints via phone, email, mail or VOC feedback.
  • Assist with placement of orders, refunds, or exchanges.
  • Inform customer of deals and promot

Job Specification

About the person:

3- 5 years in Ecommerce

Seasoned professional in the Fashion digital retailing market, B2B and B2C experience a plus.

Extensive knowledge of ecommerce technologies and tactics, advanced analytics.

A self-described data wizard able to interpret data and draw conclusions to implement new ecommerce strategies.

Proven leader with experience both managing external and internal teams and execution of large eCommerce projects

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Rewards and Benefits

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates
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