Sr. Manager Product Operations
Talabat, United Arab Emirates
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
The Senior Manager of Product Operations role at talabat is responsible for establishing the Product Operations practice - from hiring to embedding this new discipline inside of talabat. This role reports directly to the CPO, and can be seen as a hybrid of a “chief of staff”, “process expert” and “metrics evangelist” for the talabat Product organization.
The Product Operations team at talabat plays an important role in managing the go-to-market, product feedback mechanisms, product support, and product optimization for the products which we ship to our customers, restaurants, and riders.
Product Operations has a strategic role to play to connect the Product & Tech teams to our local markets. In parallel, they will also play a role in influencing the development of our products with Delivery Hero Product & Tech teams as well by being the best advocate for our customers and vendors.
Product Operations is responsible for managing products that have been released to our markets - optimizing their performance and ensuring that features are well utilized to optimize for business and customers outcomes. They are also responsible for managing product metrics and building a feedback loop (qualitative and quantitative metrics) to ensure that product teams have the right inputs to iterate on future versions of the product.
Job Specification
What 's On Your Plate?
Establish the Product Operations practice at talabat from the ground up, embedding the Product Operations function in the day-to-day of talabat
Lead, mentor, and nurture talent to form a high-performing Product Operations team within 6-12 months
What Did We Order?
At least 6 years of experience in a similar role, with at least 2 years of experience in people management
A past history in building and growing Product Operations teams
A clear communicator with strong organization capabilities
Structured thinker who is able to dissect complex organizational problems into clear priorities
Strong ability to manage and influence stakeholders across different functions
Qualities that matter for the role: Self-starter. Data-driven. Bias for action. Flexible in approach, firm in principles