Command Center Analyst

Command Center Analyst
Kitopi, United Arab Emirates

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 21, 2021
Last Date
May 21, 2021
Location(s)

Job Description

Kitopi is the world’s leading managed cloud kitchen platform - we partner with restaurants and food concepts to help them expand beyond borders. Founded in 2018, our mission is to satisfy the world’s appetite and we currently work with over 150 brands.Kitopi (pronounced: Kee-Toh-Pee) stands for Kitchen Utopia. We serve as enablers to our brand partners in the food market by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to help deliver exceptional food, on our customer’s terms.We are able to achieve this with our in-built, pioneering cloud kitchen technology - a first of its kind innovation.
Our services have also expanded beyond the kitchen to include groceries - Shop Kitopi, subscription-based meal plans, and a first of its kind on-demand food court concept Mix ‘N’ Match.Kitopi currently operates more than 50 kitchens across the UAE, KSA, and Kuwait, thanks to more than 1000 amazing Kitopians.And we can’t wait for you to join us.

About the role:
The Command Center Analyst is responsible for keeping an eye on Global Kitopi ops. We require those with keen eyes and extreme curiosity mixed with process understanding and analytical brains.As a Command Center Analyst, you will be building workflow automation and reporting across our operations. Qualified candidates are independent self-starters who are good with people amp; thrive in a fast-paced, scrappy amp; results-focused environment. Leadership, motivation, and organization are some of the key traits that you exemplify.Your goal is to automate everything! You should be able to take the problems of the Command Center and use speedy automation and reporting to help the speedy closure and documentation of any incidents.What You'll Do
  • Execute all aspects of the day to day functions of the Command Center
  • Reporting and notifications; using multi-channel communications; providing interface during critical and non-critical emergency events from report to resolution. In addition providing constant information updates wherever applicable in an effort to ensure situation, events, and incidents are resolved in an appropriate manner
  • Experience in building and designing a ticketing system according to company’s need and streamline the requests to it (preferable OpsGenie).
  • Build workflow automation and process maps
  • Build reporting dashboards (experience with Looker is valuable)
  • Quite simply, do whatever it takes to make sure our operations are smooth some days, this may mean analyzing data, amp; other days, it may mean coordinating with multiple teams.
What Are We Looking For?
  • 2+ years of direct, hands-on management of all functions involved in tech support experience
  • Workflow / Analytics specialist
  • Experience in working with SaaS business models and products.
  • Excellent problem-solving skills (ability to diagnose and troubleshoot basic technical issues).
  • Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges.
  • Attention to detail.
  • Logical thinking.
  • Expert governance and stakeholder management skills.
  • Interpersonal skills needed for communication with colleagues and teams.
  • The ability to prioritise your workload.
  • The capacity to clearly explain a technical problem to a dedicated team.
  • Outstanding listening and questioning skills.

So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work, in the world.We want to empower you to be the best version of yourself every single day - we wouldn’t have it any other way. Our Kitopi values act as our guiding principles to help ensure that everyone feels safe, included and that they belong.
While we currently operate in 3 countries, we are over 69 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy against racism, bigotry, and hate.
Along with offices in all the markets we operate in, we also believe in a work from anywhere policy - you get to choose the environment you operate in because we believe that will help you deliver work you’re proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

Job Specification

Job Rewards and Benefits

Kitopi

Information Technology and Services - Dubai, United Arab Emirates
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