Customer Service Associate (Arabic Speaker)
The Luxury Closet, United Arab Emirates

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian peninsula, where we are redefining the world of luxury. We seek to challenge the norms, and build a company that inspires the smart modern day luxury consumer. In Dubai, we have learnt to dream big, think far, and do what no one thought possible. The Luxury Closet embodies these ideals, and aims to build an iconic brand and company that will connect luxury connoisseurs, and change the future of luxury shopping.

Our mission is to be the leading marketplace for luxury shoppers in the GCC region. We will build a destination that has world class customer experience, differentiated technology and operational performance, and exceptional reach into the closets of the region. We were ranked as the Top 100 Startups Globally by Red Herring in 2016 and Top 4 Startups in UAE by Forbes Magazine, however, we care less for accolades, than our NPS.

Some facts about The Luxury Closet

• TLC has raised $18m till date across 3 funding rounds
• TLC focuses on resale of perfect condition items from high end brands like LV, Hermes, Rolex from sellers across Middle East, which globally has the highest per capita spend on luxury.
• Founded in 2012, it has expanded rapidly and delivered robust growth. TLC direct-to-consumer sales in MENA represent 60% of revenues and overwhelmingly extends to 40% from Asia to The USA.
• Resale has proved to be a Resilient and High growth Business Model, with TLC’s sales growing nearly 100% YOY
• TLC was ranked as Top 100 startups in Arab World by World Economic Forum https://widgets.weforum.org/arabstartups/

The Luxury Closet is looking for a highly motivated individual to assist the Customer Service team in the day to day operations of a successful luxury e-commerce company.

Responsibilities in detail

• Assist the Customer Service team and be the point of contact for customers.
• Provide exceptional support for calls and emails.
• Assist online clients in purchasing and selling their luxury fashion items.
• Manage the live chat function on the site to assist customers in real time.
• Manage orders and returns of items.
• Maintain a seamless flow of communication with multiple departments.
• Serve as an advocate to engage customers and deliver happiness.

Requirements

• 1-2 years of previous professional experience as a Customer Service/Call Center Agent
• Impeccable English and Arabic communication skills, both written and verbal
• Professional personal appearance
• Attention to detail
• Ability to prioritize and multi-task
• Pro-active service delivery attitude, willingness to stretch and do whatever is required with a hands-on approach
• MS Office expertise: Word and Excel

Benefits

The Luxury Closet is in search for a Customer Service Associate, who is motivated to turn the vision into reality and will give 100% to Make It Happen.

What do we offer?

A young, dynamic and forward thinking environment

Fast paced and very short decision times for changes

A canvas for you to truly excel

99% of uptime on sunshine

Job Rewards and Benefits