Pre-Sales Engineer
Sinch, United Arab Emirates

Sinch brings businesses and people closer with tools enabling personal engagement. We are a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Our APIs and the platform deal with over 143 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

Sinch is growing fast and we are now seeking a Senior Sales Engineer to join us on this exciting ride!

The Pre-Sales Engineer acts as subject matter expert for the Sinch products and is responsible for Pre-Sales Support, working with both internal teams and directly with customers. The role collaborates closely with sales to plan and execute account strategies and externally by interacting with prospective customers through executive meetings, solution presentations, technical workshops, and follow-up discussions. The emphasis of the role is to help prospects and customers achieve the highest business value possible in a way that is financially rewarding for Sinch as well.

As our new Pre- Sales Engineer, you will:

• Provide technical expertise: act as subject matter expert during and prior to sales presentations and meetings; hold product demonstrations with enterprise leaders; provide training to sales team on new products and services.
• Act as internal Post-Sales technical escalation path for more complicated client issues.
• Liaise with Account Executives and enterprise leaders to identify technical solutions to grow client business.
• Partake in strategy and planning throughout the sales cycle for both current and prospective accounts and provide solution calculations to evaluate sales against revenue/margin targets.
• Own and drive the technical requirements of RFI/RFP responses.

We look for someone who is solutions oriented with a strong sense of accountability and sees things through to the end. You comfortably interact with all levels of organizations and enjoy building business relationships both internally and externally.

• University Degree in a technical field.
• 5 + years’ experience from pre-sales, solution specialist, or equivalent customer facing role in mobile, telecom, network, or related industry.
• Telecommunications background or support is an advantage including network infrastructure understanding is desirable.
• Proven track record of successful customer engagement on enterprise and C-level.
• Expert knowledge in end-to-end processes/solution matching.
• Excellent communications and presentation skills and ability to adapt your message depending on audience’s technical level.
• Language: Fluency in business English both written and spoken.

The following are meritorious but not a requirement:

• Project Management experience is an advantage
• Experience from a hands-on technical role is a big plus

We will review applications continuously so please submit your resume in English as soon as possible but no later than May 17, 2021.

About the recruitment process:To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.

Job Rewards and Benefits