Hiring a Call center Agent for Abu Dhabi.
Key Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Frequently attend educational seminars (provided by the management) to improve knowledge and performance level.