To be successful in this position, you must be a native Chinese speaker, fluent in English who’s experienced in quality control/assurance, project management or internal compliance.
You must be able to ensure the highest integrity and quality of the surveys and insights we collect by ensuring world-class standards are implemented and adhered to and providing high quality data to our insights team.
You are responsible for managing our resources, intervening in data validation and translation, developing and implementing inspection activities in your assigned territory(ies), detecting and resolving problems, and delivering results in accordance with our quality and integrity standards. In addition, executing validation and translation projects successfully and in a cost-effective manner.
Key responsibilities:
This role has 3 different aspects: Operations, Quality Systems amp; Assurance, Quality Control.
Operations:
- Resource planning, recruiting, and resource training to meet the current and forecasted missions’ requirements in the operating area(s). Also, maintaining a positive relationship with them throughout the year to promote a deep engagement in high operational quality.
- Timely assignment and execution of validation and translation tasks in accordance with company standards, clients/missions’ requirements, and project schedules of Business Unit Operations team.
- Responsible for the department budget and for optimizing the internal processes.
- Implement quality systems on our overall value chain in your assigned territory(ies).
- Designing different solutions (i.e., KPIs, dashboards, etc.) to measure the quality and integrity of the collected data.
- Work closely with the management and internal departments to support your team to successfully complete their qualitative output missions.
- Responsible for the highest quality output of the operations department under your care.
- Responsible for the inspection of the teams’ outputs, identify risks and taking actions to eliminate any compromise in work quality.
- Reporting regularly to all stakeholders (internal and external) on evaluators and translators’ quality, validation, etc.
Quality Systems and Assurance:
- Implement quality systems on our overall value chain in your assigned territory(ies).
- Designing different solutions (i.e., KPIs, dashboards, etc.) to measure the quality and integrity of the collected data.
- Work closely with the management and internal departments to support your team to successfully complete their qualitative output missions.
Quality control:
- Responsible for the highest quality output of the operations department under your care.
- Responsible for the inspection of the teams’ outputs, identify risks and taking actions to eliminate any compromise in work quality.
- Reporting regularly to all stakeholders (internal and external) on evaluators and translators’ quality, validation, etc
Requirements
- Positive and outgoing personality, proactive and initiative taker.
- Excellent communication and interpersonal skills.
- Problem solving mindset with the ability to handle pressure.
- Detail oriented and ability to multitask.
- Team management (on site/off site teams).
- Microsoft office knowledge. Other software knowledge is a great plus (Power BI, Fusion Charts, etc.).