Officer Service Quality
Sybrid (Pvt) Ltd - A Lakson Group Company, United Arab Emirates

Summary of key functions:
Call Evaluations
Complaint Investigation
Pre-shifts
Counseling sessions (Training and Feedback)
QE Calibration
Facilitate Ops during the shift
Reporting
New QE Training
Participate in designing quality criteria /matrices of new campaigns /services
Other Core Responsibilities /Special projects
Floor Audit

Education:
Minimum Graduation
Experience:
Min 2 yrs. in Call Center QA, & overall 4 yrs. Experience in a Call Center Environment

Language Requirements:
Demonstrate effective written and oral communication skills - very good command of both spoken and written English and Arabic.

Preferred Nationality Lebanese, Jordanian, Syrian, Egyptian, Palestinian, Iranian, Yemeni preferred

Communication Requirements:
Internal: The jobholder will be expected to maintain close and effective personal working relationships at all levels of the organization

External: NA