Supervisor Operation
Sybrid (Pvt) Ltd - A Lakson Group Company, United Arab Emirates

Critical to Client
Ensure all promotional and marketing materials activities are properly communicated and executed by agents.
Ensure follow up calls on complaints through teams.

People Management/Critical to Operations
Recognizes the results of all subordinates
Keen monitoring of team members performance
Provision of technical, objective and goal oriented support to the team member

Coaching
Actively participates and promotes incentive programs
Producing more and more lead requests by coaching team members on various methodologies for LEAD generation.

Report Management
Implementing strategies devised by manager contact center to strive for perfect up selling and cross selling techniques
Conducting market surveys and researches as per guidelines given by the manager contact center

Other
Proper Product knowledge of items and pricing

Education:
Minimum Graduation
Experience:
Min 5-7 yrs. experience in a Call Center Environment, 3-4 years in a leadership role is a must
Language Requirements:
Demonstrate effective written and oral communication skills - very good command of both spoken and written English and Arabic.

Preferred Nationality Lebanese, Jordanian, Syrian, Egyptian, Palestinian, Iranian, Yemeni preferred

Communication Requirements: Internal: The jobholder will be expected to maintain close and effective personal working relationships at all levels of the organization

External: Clients and Customers