- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Coordinate with other departments regarding client needs
- Frequently attend training seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- English Speaker and additional languages is a plus
Requirements
Working experience in call centers is a plus.
English amp; Arabic is compulsory.
Other languages is a plus point.