We are looking for a Carrier Relations Manager to create and nurture long-term relationships with Mobile Network Operators. You will resolve any issues that arise to ensure Mobile Network Operators are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
- Build relationships with key Mobile Network Operators
- Create plans to address Mobile Network Operators business needs
- Advise Mobile Network Operators on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements
- You have a degree in Business Administration or a related field.
- Prior experience in a similar role with strong SMS and Voice experience
- 5 years experience in GCC market
- Excellent communication, negotiation, and stakeholder management skills.l.